Refund policy

Return & Refund Policy – KHAZNA.shop (KSA)

At PureCart, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The product must be in its original packaging with all tags and labels attached
  • The item must not be damaged, altered, or missing parts for reasons not due to our error
  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged by the customer
  • Items without original packaging or tags
  • Personal care, hygiene, or consumable items (if applicable)
  • Final sale or clearance items (if specified)

3. Return Process

To initiate a return:

  1. Contact our customer support team with your order details
  2. Provide clear images if the item is defective or incorrect
  3. Once your request is reviewed and approved, we will provide return instructions
  4. Ship the item back to the provided return address

Note: Customers may be responsible for return shipping costs unless the return is due to our error.

4. Refund Policy

Once we receive and inspect the returned item:

  • We will verify that the product meets our return conditions
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

5. Refund Approval Conditions

Refunds will only be approved if:

  • The returned product matches the condition requirements
  • The item is the same as originally shipped
  • There is no sign of misuse, damage, or tampering

If the product does not meet these conditions, the refund may be rejected or partially approved.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide photos and order details
  • We will arrange a replacement or full refund at no additional cost

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact our support team

8. Contact Us

For any return or refund inquiries, please reach out to our support team.